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Customer Care

Your Order

You have decided to place an order with Roses & Almonds. Amazing! We hope you will truly love our products just as much as we do! (yes, we have tested and use all of our cosmetics ourselves!) In order to proceed with your order please click the 'Add to Basket" button next to the desired products. If you feel you have selected everything you wished for, continue to "Basket" area (the small shopping cart icon top right hand side). All correct? If so, follow to "Proceed to Checkout" where you can enter your shipping details and finalize the payment. We sent you a confirmation and you may be able to track & trace your order as well!


All prices are including VAT. We offer PayPal, iDeal, and credit card as approved payment methods. When you place the order you are redirected to the secure environment (SSL) of our payment provider.

Shipping and Delivery

National shipping

Roses & Almonds is based¬†in The Netherlands and provides shipping¬†within 24 hours for domestic orders (Post NL). Depending on the size of the package the following options apply: small packages are ‚ā¨3,95 and large packages are ‚ā¨6,95. We offer free shipping for orders above ‚ā¨70.

International shipping

We use DHL for international orders and we ship worldwide. Interested in prices of international shipments? Read on.

Europe Zone 1: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Poland, Portugal, Ireland, Spain, Sweden and United Kingdom. Two shipping options apply depending on the size of the package: small packages for ‚ā¨7,95 and large packages for ‚ā¨10,95. The estimated time of delivery within Europe is 5-6 working days.

Europe Zone 2: For all countries in Europe not listed in above, the shipping cost of ‚ā¨15,95 applies.

Rest of the world: For all countries outside Europe, the shipping cost of ‚ā¨23,95 applies.

If you have questions regarding shipping and delivery, please contact us.

Special conditions

Please let us know in the checkout when your order is a gift for a friend; we will not include an invoice to the package.

Cancellations and Returns

We do our best to meet your expectations and provide you with the best shopping experience. Also, we believe that you are going to love your ordered products (we do!). However, if it happens that you are not fully satisfied with your purchase, please inform us. We are happy to discuss one of the following solutions:

  • advise and exchange the products,
  • replace the products,
  • refund of the purchase.

Please note that in order to receive a refund, exchange or replacement:

  • products need to be sent back within 14 days after your receipt,
  • products have to be in unopened, original, unused and undamaged condition.

We would be thankful for pointing out the reason of your return! You may send your return to the following address:
Roses & Almonds 
Burgemeester G.Bosstarat 48
1823 AM Alkmaar
The Netherlands

Roses & Almonds is not responsible for returned products that do not reach the above given address or the costs of returning the goods.


Simply use our contact form or send a mail. We are always happy to hear from you!